JamRoll
: How to use it, features, and the business problems it solves

JamRoll is now provided as "Knowledge Work AI Sales Records." Poetics, the company that built the conversation-analysis AI JamRoll, transferred all of its shares to Knowledge Work on May 1, 2025. JamRoll's technology was carried over into Knowledge Work's own products, and on May 15 of the same year it relaunched as "Knowledge Work AI Sales Records." Hazumu Yamazaki, the former CEO of Poetics, became Knowledge Work's CAIO (Chief AI Officer). The following focuses on the current "Knowledge Work AI Sales Records," with the history from the JamRoll era for context.

What is JamRoll (Knowledge Work AI Sales Records)

Knowledge Work AI Sales Records is a meeting-record tool that records in-person, online, and phone sales conversations and lets AI automate transcription, summarisation, and data entry into your CRM/SFA. The core that JamRoll was originally good at — analysing sales conversations to raise productivity — is intact, but it has been rebuilt as part of Knowledge Work's sales enablement platform.

Within Knowledge Work's "Sales AI Product Series," it is the product responsible for operational support. The aim is to let sales reps focus on the conversation itself by handing the peripheral work — writing minutes and entering data into systems — to AI.

Source: Knowledge Work press release (the diagram below is from the same source)

"From before the meeting to after it" — why JamRoll joined Knowledge Work

Knowledge Work was originally a sales enablement company that supported pre-meeting preparation and knowledge sharing. Adding JamRoll's conversation analysis made it possible to connect the before, during, and after of a sales meeting in a single product. CEO Koji Asano described the rationale for the acquisition this way:

Concretely, before the meeting "Knowledge Work AI Sales Assist" recommends materials and agendas, and after it "Knowledge Work AI Sales Records" takes over writing the minutes and entering data into the CRM/SFA. Because the two hand off to each other automatically, reps can spend their time on the conversation itself.

"Knowledge Work AI Sales Records" covers the during-and-after part of this flow. The analysis technology from the JamRoll era is what powers it.

The problem JamRoll (AI Sales Records) solves

For a sales rep, writing minutes and entering CRM/SFA data after a meeting is a textbook example of work that is important but heavy. The surveys Knowledge Work cites put numbers to that reality.

Sources: the figures on minutes are public data from Canon Marketing Japan and alt Inc.; the figure on CRM/SFA entry is from Knowledge Work's "Corporate Sales Survey 2023" (both via the press release above).

These are exactly the areas that AI can take over wholesale — building minutes from the recording and writing the key points straight into the CRM/SFA. That "post-meeting peripheral work" is where Knowledge Work AI Sales Records focuses.

How to use

1. Connect your meeting tools and devices

   Link it with online meetings and calls such as Microsoft Teams, Zoom, Google Meet, and IP phone. In-person meetings are recorded through the mobile app.

2. Hold the meeting

   With everything connected, the audio and video are recorded automatically when you hold the meeting — online or in person, the record is kept for later.

3. It transcribes automatically

   An in-house speech-recognition AI transcribes with high accuracy, separating speakers even when several people talk. Who said what becomes visible.

4. AI summarises and analyses

   AI automatically produces a summary, extracts tasks, gives feedback, scores the conversation, and checks compliance — then suggests the next action to take.

5. It enters data into your CRM/SFA

   The key points are written automatically into the designated fields in Salesforce and the like — account name, deal stage, deal amount, win probability, next action, and so on.

6. Connect it to other systems

   Integrate with external systems via MCP/API. It also links automatically with "Knowledge Work AI Sales Assist," which handles the pre-meeting side.

Features

Pricing

Amounts are based on information published as of August 2026. As a B2B product, detailed pricing is provided on request.

Adoption and reputation

Since launch, Knowledge Work AI Sales Records has seen a string of large-scale rollouts at major enterprises.

NEC adopted it against a backdrop of peripheral work — writing minutes and entering CRM/SFA data — weighing on its sales reps, aiming to raise sales productivity and turn customer-touchpoint information into an asset. Across Knowledge Work's products more broadly, adopters such as NTT Communications, Mizuho Bank, and Nissin Foods have been announced.

How it differs from other conversation-analysis AIs

Other tools also record and analyse sales conversations, but what sets Knowledge Work AI Sales Records apart is that it works as one piece with pre-meeting preparation and the rollout of sales knowledge. Rather than a standalone minutes tool, it is positioned as part of a platform that lifts the productivity of the whole sales organisation.

If you want to compare tools focused purely on recording and analysing conversations, look at ailead; for automating meeting work in general, Otolio; and if plain transcription is enough, Notta. If you want the "end-to-end" span that includes before and after the sale, Knowledge Work AI Sales Records is a strong option.

FAQ

Q. Can I no longer use JamRoll?

New sign-ups for a standalone service called JamRoll have ended, and the technology has been carried over into Knowledge Work AI Sales Records. The former official site (jamroll.poetics-ai.com) is unreachable as of this update. If you are evaluating now, the successor "Knowledge Work AI Sales Records" is what to look at.

Q. How much does it cost?

The list price is 5,000 yen per user per month. The launch-anniversary 2,500 yen/month was a limited-time price through the end of March 2026 and has ended. Details such as setup fees and minimum seat counts are provided on request.

Q. What kinds of meetings are supported?

Online (Teams / Zoom / Google Meet / IP phone), plus in-person meetings recorded through the mobile app. Phone sales calls are also supported.

Q. Does it enter data into the CRM/SFA automatically?

Yes. Key points are written automatically into the designated fields in Salesforce and the like — account name, deal stage, deal amount, win probability, next action, and so on.

Q. Can individuals or small teams use it?

It is a B2B product aimed mainly at large and mid-size sales organisations. Even the launch-anniversary special price was limited to companies with 1,000+ employees. It is safest to confirm eligibility and terms by contacting the vendor.

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Information on this page is based on what was published on the official site and official press releases as of August 2026. Because specs, pricing, and the product name may change as it migrates from JamRoll, always check the official site for the latest.