MiiTel
: How to use it, features, and the business problems it solves
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What is MiiTel?
A voice analytics AI from RevComm Inc. (Chiyoda-ku, Tokyo). It automatically records and transcribes conversations on the phone (MiiTel Phone), in web meetings (MiiTel Meetings), face to face (MiiTel RecPod), and in call centers (MiiTel Call Center), and its AI analyzes speaking speed, talk ratio, back-and-forth exchanges, and more. With generative AI meeting notes and automatic logging to Salesforce, HubSpot, kintone, and other tools, it helps improve sales talk and reduce record-keeping work. Used by more than 3,000 companies. Pricing is not published on the official site (initial fee from ¥0; custom quote).
Business problems it solves
About "MiiTel"
What is MiiTel?
MiiTel (pronounced "Mee-tel") is a voice analytics AI that automatically records and transcribes conversations on the phone, in web meetings, and face to face, and analyzes "who said what, and how". It is provided by RevComm Inc. (Chiyoda-ku, Tokyo), and since its release in 2018 it has been used by more than 3,000 companies, from startups to enterprises (per the official site).
The AI quantifies speaking speed, talk ratio (the share of time you and the other party speak), overlaps, number of back-and-forth exchanges, intonation, and more, so you can compare your conversations with those of top performers. It can also generate meeting notes with generative AI and automatically log calls to CRM/SFA tools such as Salesforce, HubSpot, and kintone, helping you improve your sales talk while cutting the paperwork after calls and meetings.
MiiTel is split into several services by use case.
- MiiTel Phone: Phone analytics AI (cloud IP phone) for inside sales and phone sales
- MiiTel Meetings: Web meeting analytics AI for sales meetings and internal meetings on Zoom, Microsoft Teams, and Google Meet
- MiiTel RecPod: Records face-to-face sales and service-counter conversations with a smartphone app and analyzes them
- MiiTel Call Center: A contact center platform that combines call center infrastructure such as IVR and call routing with voice analytics AI
- MiiTel Incoming Webhook: Lets you keep your current PBX/CTI and still transcribe, summarize, and analyze calls with MiiTel
According to the official site, RevComm was the only Asian company selected for the "Forbes AI 50 2023" list chosen by Forbes and others.
How to use
- Request materials or a demo Download materials or request an explanation/demo from the official site. Because pricing is not published, tell them the number of users and your use case and receive a quote.
- Set up accounts and phone numbers MiiTel Phone is a cloud IP phone, so you need no phone handsets, PBX, or installation work. All you need is a PC and a headset, and the official site says you can start in as little as three business days. You can also make and receive calls with the same number from the smartphone app, and integrations let you keep using SoftBank, NTT docomo, or au mobile numbers.
- Connect your CRM/SFA and web meeting tools Integrating with Salesforce, HubSpot, kintone, and others enables one-click dialing, customer information pop-ups on incoming calls, and automatic logging of transcripts, meeting notes, and recording URLs. MiiTel Meetings integrates with Zoom, Microsoft Teams, and Google Meet.
- Record and analyze conversations Calls and meetings are automatically recorded and transcribed, and the AI analyzes how people speak. Face-to-face conversations are recorded with the MiiTel RecPod app.
- Review and improve Analysis results are shown as graphs and numbers. Leave timestamped comments on key moments to give feedback, or ask the AI chat (Copilot) about call content, to improve your talk.
Key features
01Recording and transcription (MiiTel Phone)
- IP phone — With a PC, a headset, and an internet connection, you can handle calls from anywhere without a landline
- Automatic recording and full transcription — Records every call and transcribes it with speaker separation and timestamps. You can also watch the transcript in real time during a call
- Live monitoring and whisper — Listen to other members' calls in real time and give instructions that only the member can hear
- Mobile app, SMS, and auto-dialing — Make and receive calls with the same number from a smartphone, send SMS during calls, and dial automatically from a call list
02AI analysis and coaching
- Talk analysis — Quantifies speaking speed, talk ratio, back-and-forth exchanges, overlaps, and more to visualize sales skills as data
- Aggregates and heat maps — Compare activity and speaking traits by user, and check connection and answer rates by day of week and time of day
- AI coach and Ask Copilot — The AI suggests improvements based on the analysis. You can ask the AI chat about your call history, from fact-checking to analyzing won and lost deals
- Emotion recognition and real-time FAQ (Call Center) — Recognizes emotion in calls and alerts you when a complaint arises. Displays manuals and FAQs linked to the live transcript to support operators
03Automated record-keeping and integrations
- Meeting note generation — Summarizes transcripts with generative AI. Prompts are customizable, so notes are created automatically with the items your company needs
- CRM/SFA integration — Integrates with Salesforce, HubSpot, and kintone, as well as Rakutel, BALES CLOUD, Zoho CRM, FastHelp5, and more to log calls automatically
- Slack integration and email notifications — Notifies you of missed calls and calls in which specific keywords appear
- API and webhooks — Sends analysis data to external applications via webhooks and OpenAPI
Pricing
MiiTel's pricing is not published on the official site (as of October 12, 2026). You request a "custom quote" or "consult about pricing plans" from each service's page. The following can be confirmed on the official site.
| Service | Information published on the official site |
|---|---|
| MiiTel Phone | Initial fee from ¥0. Start in as little as three business days. No phone handsets, installation work, or maintenance needed |
| MiiTel Meetings | Initial fee from ¥0. Can be contracted from 1 ID on a single-month basis (an administrative fee applies to single-month contracts of 10 IDs or fewer; an initial fee for onboarding support may apply) |
| MiiTel RecPod | Provided on request for materials or by inquiry |
| MiiTel Call Center | Provided on request for materials or a demo |
- The official site also offers a guide to using Japan's digitalization and AI adoption subsidies
- After adoption, you can use onboarding support, customer success support, and the user community "& MiiTel"
The exact cost depends on the number of users (IDs) and the combination of services, so request a quote from the official site.
Pros and cons
Pros
- Analyzes business conversations across phone, web meetings, face-to-face, and call centers in one system
- Speaking styles can be compared numerically, making it easier to share top performers' techniques across the team
- Generative AI meeting notes and automatic CRM/SFA logging cut the paperwork after calls and meetings
- As a cloud IP phone it needs no handsets or installation work, and you can keep your mobile numbers
- ISO 27001, SOC 2, and PrivacyMark certifications make it easier for companies to evaluate
Cons
- Pricing is not published, so you cannot know the cost without requesting a quote
- It is a business service that starts with a request for materials or a demo; you cannot simply sign up and start using it yourself
- Services are split by use case, so you need to choose the right combination for your company
- To see results, you need to build reviews and feedback based on the analysis into your operations
Reputation and reviews
The official site cites more than 3,000 client companies, the No.1 FY2025 share in both the speech synthesis/speech recognition system market and the outbound system market (Deloitte Tohmatsu MIC Research Institute, "Current Status and Outlook of the Martech Market, FY2025 Edition"), and its selection as the only Asian company in the "Forbes AI 50 2023".
Official case studies include Sansan (using more than 200 accounts across 60 inside sales staff), RAKUS (using it to train its calling team), Mitsubishi Jisho House Net (fewer hours spent sharing information led to more calls and a 1.5x rate of securing meetings), Nomura Real Estate Solutions (a 31% increase in appointment rate), and Japan Post Bank (improved response quality and a distributed call-handling system at its investment trust call center). Most examples come from organizations such as inside sales teams and call centers, where call volume is high and the quality of conversations directly affects results.
Frequently asked questions (FAQ)
Q. How much does MiiTel cost? A. Pricing is not published on the official site. The initial fee starts from ¥0, and MiiTel Meetings can be contracted from 1 ID on a single-month basis. You confirm the specific amount through a quote based on the number of users and the combination of services (as of October 12, 2026).
Q. Do I need phone handsets? A. No. MiiTel Phone is a cloud IP phone, so no handsets, PBX, or installation work are required. You use it with a PC and a headset.
Q. Can I use it with a smartphone or mobile number? A. Yes. You can make and receive calls with the same number from the smartphone app, and integrations let you use the voice analytics AI while keeping your SoftBank, NTT docomo, or au mobile number (090, 080, 070).
Q. Which tools does it integrate with? A. For CRM/SFA, it integrates with Salesforce, HubSpot, and kintone, as well as Rakutel, BALES CLOUD, Zoho CRM, FastHelp5, and more. For web meetings it works with Zoom, Microsoft Teams, and Google Meet, and for notifications with Slack. Webhook and OpenAPI integrations are also available.
Q. Can it analyze web meetings and face-to-face sales meetings? A. Yes. Web meetings are analyzed with MiiTel Meetings, and face-to-face meetings and service-counter conversations with MiiTel RecPod (recorded with a smartphone app).
Q. Are recordings kept secure? A. All recordings are encrypted and stored on AWS. RevComm holds ISO 27001 (ISMS), SOC 2, and PrivacyMark certifications, and you can restrict which IP addresses can connect from the admin console.
Q. Can I make international calls? A. According to the official FAQ, international calls are supported except to some countries.
How it differs from other AI tools
| Service | Type | Best for |
|---|---|---|
| MiiTel | Voice analytics AI for phone, web meetings, and face to face (including a cloud IP phone) | Recording and analyzing phone sales and call center calls starting from the phone line itself |
| amptalk | Japanese sales conversation analytics AI | Analyzing mobile calls, web meetings, and face-to-face meetings and auto-filling SFA/CRM |
| Salesken | Real-time sales call analytics | Getting real-time coaching with talking points during calls |
| Notta | AI transcription and meeting notes | Easily starting with transcripts and summaries of meetings |
| IVRy（アイブリー） | AI phone auto-answering | Letting AI handle first-line reception and reservations for incoming calls |
MiiTel stands out by providing the phone line (IP phone) itself, so it can analyze every call for sales teams and call centers that make many calls. If you only need meeting transcription, a meeting-notes tool is easier to start with.
The information on this page is as of October 12, 2026, and is based on MiiTel's official website (home page, About MiiTel, the MiiTel Phone / Meetings / RecPod / Call Center / Incoming Webhook pages, feature pages, and FAQ) and RevComm Inc.'s company profile. Pricing and features may change, so please check the official site for the latest information.
