IVRy（アイブリー）
: How to use it, features, and the business problems it solves
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What is IVRy（アイブリー）?
A phone auto-answering service from IVRy Inc. (Minato-ku, Tokyo) in which AI answers calls, listens to what the caller needs, and automatically takes reservations, answers frequently asked questions, and routes calls to the right person. Calls are recorded, transcribed, and summarized, with notifications sent by email, LINE, Slack, and more. Used by more than 60,000 accounts (as of May 2026). You can start on the Free plan (¥0/month, up to 30 incoming calls); paid plans are Starter from ¥3,980/month, Standard from ¥6,480/month, and Advanced from ¥10,480/month (excluding tax; phone number maintenance and usage-based fees are extra).
Business problems it solves
About "IVRy（アイブリー）"
What is IVRy?
IVRy (pronounced "Aibuly" in Japanese) is a phone auto-answering service in which AI picks up your company's or shop's calls, listens to what the caller needs, and automatically takes reservations, answers frequently asked questions, and routes calls to the right person. It is provided by IVRy Inc. (Minato-ku, Tokyo), and its official site describes it as "a business AI phone you can start using for free."
The AI holds a natural, human-like conversation, asking back on the spot for details such as the date, time, or number of people, and it can be combined with a traditional IVR (interactive voice response) menu that routes callers by key presses ("press 1 for…"). Every call is automatically recorded, transcribed, and summarized, and notifications are sent by email, the app, LINE, or chat tools such as Slack, so you can check what a missed call was about later. You can also block sales calls and nuisance calls and pass only the calls that need a person to your staff.
According to the official site, IVRy has been adopted by more than 60,000 accounts in total, from enterprises to sole proprietors (as of May 2026). Use cases are presented for more than 20 industries, including healthcare and nursing care, restaurants, hospitality, real estate, and local governments, and published case studies include Keio University Hospital and Kuwana City Hall.
How to use
- Sign up for an account Register from "Try for free" on the official site, and an account and phone number are issued. The official site says the Free plan can be set up in about one minute. If you start by requesting materials, a representative will explain how to get an account.
- Build the call flow Set your business hours, the items the AI should ask for (name, purpose, preferred date and time, etc.), answers to frequently asked questions, and the menu options if you route by key presses.
- Connect a phone number Use the issued 050 number as is, or set your current phone number to forward calls to your IVRy number. When forwarding from an existing number, your phone carrier's forwarding charges may apply.
- Choose where notifications go Set the email address, app, LINE, Slack, or other destination that receives call summaries. Calls that need a person can be forwarded to staff (Standard plan and above).
- Review the history and improve Check the number of calls, the automation rate, time saved, and more in the call history and dashboard, and refine the responses.
If you want to try it before signing up, you can call the industry-specific demo numbers listed on the official site (toll-free) and experience how the AI handles reservations, cancellations, and more.
Key features
01Answering and routing calls
- AI reception (call answering) — The AI listens to the caller's request in natural conversation and collects every item that needs to be confirmed
- Voice-recognition Q&A — The AI automatically answers frequently asked questions such as business hours and location
- IVR (key-press routing) — Routes callers to announcements or destinations based on the number they press
- Call forwarding — Sends only the calls that need a person to your staff (Standard and above). Advanced can also ring multiple accounts at once
- Allow list / block list — Blocks sales calls and nuisance calls. A feature that rejects calls from phone numbers outside Japan is also included as standard
02Handling each request
- Reservation system integration — Integrates with restaurant reservation ledgers (Restaurant Board, TableCheck) to accept, change, and cancel bookings based on availability (Standard and above)
- SMS — After a call, sends an SMS to the caller's mobile phone with a LINE invitation, survey, or other information (Starter and above)
- Inquiry form builder — Creates inquiry forms you can use for web reception and more
- Multilingual support — Responds in English, Chinese, and Korean
03Records, notifications, and analytics
- Call recording, transcription, and summaries — Records every call; the AI transcribes and summarizes it and saves it to the response history
- Notifications — Email and app push notifications on all plans, LINE notifications on Starter and above, and notifications to Slack, Chatwork, Teams, and LINE WORKS on Standard and above
- Dashboard — Shows the number of calls, automation rate, time saved, and more for the past 30 days. The paid "AI analysis" option goes further, analyzing customer satisfaction, call quality, and even conversion rates on calls
- Permissions and unlimited retention — Advanced lets you set permissions per member or department and keep call history and recordings indefinitely
Pricing
Prices are as listed on the official pricing page as of October 12, 2026. All prices exclude tax. Every plan includes AI/IVR auto-answering and call transcription and summaries.
| Plan | Monthly billing | Annual billing (per month) | Best for |
|---|---|---|---|
| Free | ¥0 (up to 30 incoming calls) | — | Setting up a phone line with no fixed cost. All AI features are available for up to 30 incoming calls |
| Starter | From ¥3,980 | From ¥3,317 (from ¥39,800/year) | Automating first-line reception with AI and IVR, and calling back when a person is needed |
| Standard | From ¥6,480 | From ¥5,400 (from ¥64,800/year) | Sharing calls between AI and people. Includes forwarding/outbound calls, chat tool notifications, and reservation ledger integration |
| Advanced | From ¥10,480 | From ¥8,734 (from ¥104,800/year) | Managing multiple stores or an organization. Permissions, simultaneous forwarding, unlimited data retention |
- In addition to the base plan fee, phone number maintenance fees and usage-based fees are charged separately. Details are on the "About usage fees" page on the official site
- Paid options include CSV export (¥1,000/month), Dashboard (AI analysis) (¥10,000/month), and a rental pack with a smartphone and data SIM (from ¥2,760/month) (all excluding tax)
- For multiple locations or call centers handling large call volumes, custom-proposal plans are available
- Payment is by credit card (JCB, Mastercard, VISA, AMEX). Other payment methods require an inquiry
The official site also offers a pricing simulator that suggests the best plan and an estimated monthly cost after you answer a few questions.
Pros and cons
Pros
- The Free plan (¥0/month, up to 30 incoming calls) lets you try it at no cost
- Paid plans start at ¥3,980/month (excluding tax) and can be ordered by credit card
- The AI handles requests in natural conversation, and recordings, transcripts, and summaries are saved automatically
- You can keep your current phone number and simply forward calls to IVRy
- Features such as reservation ledger integration and SMS are tailored to phone work at shops and service counters
Cons
- Phone number maintenance and usage-based fees are charged on top of the base fee, so costs grow with call volume
- Forwarding to staff and notifications to Slack or Teams require Standard or above; Free and Starter have a narrower feature set
- Complex inquiries the AI cannot resolve still need a person (callback or forwarding)
- Credit card is the standard payment method; invoice payment and other methods require an inquiry
Reputation and reviews
The official site cites more than 60,000 accounts in total (as of May 2026), a user rating of 4.9/5 (in-house survey as of January 1, 2022), and the No.1 share of the automated dialogue system market in a survey by Deloitte Tohmatsu MIC Research Institute (FY2024 results).
Official case studies include a restaurant chain (Chibo) that automated 80% of its phone handling and now takes reservations 24 hours a day, a local government (Kuwana City Hall) where AI handles more than 300 types of requests, and a hospital (Keio University Hospital) that streamlined 20,000 phone reservations a month with auto-answering. It is clearly used everywhere from small shops to large service desks, but how much can be automated depends on the types of calls you receive, so the safest approach is to check whether it fits your calls with the demo numbers or the Free plan before rolling it out.
Frequently asked questions (FAQ)
Q. Can I use IVRy for free? A. Yes. The Free plan costs ¥0/month and gives you all AI features for up to 30 incoming calls. Choose a paid plan if you need more than 30 calls or features such as forwarding and chat tool notifications.
Q. How much does it cost? A. With monthly billing, Starter starts at ¥3,980/month, Standard at ¥6,480/month, and Advanced at ¥10,480/month (excluding tax). Annual billing lowers the monthly price. Phone number maintenance fees and usage-based fees are charged separately (as of October 12, 2026).
Q. Can I keep my current phone number? A. Yes. You can forward calls from existing numbers with NTT Hikari, docomo, au, SoftBank, IP phones, toll-free numbers, and more. Check forwarding charges with your phone carrier.
Q. What kinds of calls can the AI handle? A. Accepting, changing, and canceling reservations; answering common questions such as business hours; taking messages and routing calls to staff; and blocking sales calls. It integrates with restaurant reservation ledgers (Restaurant Board, TableCheck) to accept bookings while checking availability.
Q. Can it handle calls in languages other than Japanese? A. It has a multilingual feature and can respond in English, Chinese, and Korean.
Q. Is it secure? A. According to the official site, IVRy is certified to ISO/IEC 27001 and ISO/IEC 27017. The Advanced plan also supports access control per member or department.
Q. How do I pay? A. By credit card (JCB, Mastercard, VISA, AMEX). Contact IVRy if you would like to use another payment method.
How it differs from other AI tools
| Service | Type | Best for |
|---|---|---|
| IVRy | AI phone auto-answering | Automating first-line phone reception, reservations, and call routing for a shop or company at low cost |
| Intercom Fin AI | AI agent for customer service | Automating multiple channels at once, centered on chat and email but also including phone |
| KARAKURI | AI chatbot for customer support | Automating inquiries via website chat |
| Helpfeel | FAQ search system | Helping customers find answers themselves before they contact you |
If you want AI to answer the phone itself, IVRy is the fit; if you want to reduce inquiries through chat or FAQs, a chatbot or FAQ system is more suitable.
The information on this page is as of October 12, 2026, and is based on IVRy's official website (home page, pricing plans, company profile, legal notice under the Specified Commercial Transactions Act, and press releases). Pricing and features may change, so please check the official site for the latest information.
