amptalk
: How to use it, features, and the business problems it solves
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What is amptalk?
amptalk is a Japanese conversation-intelligence AI from amptalk Inc. that automatically transcribes, summarizes, and analyzes mobile-carrier calls, web meetings, and in-person sales meetings, and auto-fills SFA/CRM systems such as Salesforce. The lineup also includes the AI role-play tool "amptalk coach" and an email AI agent; adopters include SoftBank and Fujitsu. Pricing is not disclosed (contact required), with annual contracts starting at 10 users.
Business problems it solves
About "amptalk"
What is amptalk?
amptalk is a conversation intelligence AI for sales provided by amptalk Inc. (Shibuya, Tokyo, Japan) that automatically transcribes, summarizes, and analyzes phone calls, web meetings, and in-person sales meetings, then stores the results in SFA/CRM systems such as Salesforce. It launched in September 2021 as a tool that transcribed Zoom meetings and auto-filled Salesforce, and has since grown into a sales enablement product family centered on the meeting-analysis product "amptalk analysis."
Its biggest strength is that conversation data accumulates in your SFA/CRM just by selling and calling as usual — reps do not have to think about record buttons or meeting notes. Because it also covers mobile-carrier calls on SoftBank, NTT Docomo, and au, there is no gap where "web meetings are recorded but phone calls slip through." Large enterprises have publicly adopted it, including SoftBank, which is rolling it out company-wide at a scale of 1,000 licenses.
As of August 2026, the product lineup consists of the following three products.
01amptalk analysis (phone & meeting analysis)
The core product. AI automatically transcribes, summarizes, and analyzes carrier phone calls (SoftBank / NTT Docomo / au), web meetings (Zoom / Microsoft Teams / Google Meet), and in-person meetings, and auto-fills Salesforce and HubSpot.
02amptalk coach (AI role-play)
A training tool where AI learns your sales materials and case studies so reps can role-play sales conversations with AI. It supports 57 languages including English, Chinese, and Thai, and in August 2026 deployment to Nissan Motor's nationwide dealership companies was announced.
03amptalk agent (email AI agent)
An AI agent that handles sales email work such as scheduling, inquiry responses, and post-meeting follow-ups. A beta version was released in June 2026 and supports Gmail / Microsoft Outlook (some features are still in preparation).
How to use
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Request materials or contact the company via the official site
Because pricing is not disclosed, adoption starts with a document request (an introduction deck that includes a price list) or an inquiry on the official site. The minimum contract is 10 users.
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Connect the tools you already use
Connect your web-meeting tools (Zoom / Microsoft Teams / Google Meet), IP phone (Zoom Phone / Dialpad), CRM/SFA (Salesforce / HubSpot), and notification channels (Slack / Microsoft Teams). To record carrier phone calls, add the carrier-integration option.
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Sell and make calls as usual
No special recording steps are basically required. In-person meetings can be recorded with one tap in the mobile app, and a desktop app is also available.
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AI generates transcripts and meeting minutes automatically
Conversations are transcribed automatically and meeting minutes are generated in a format you configure to match your company's template, with notifications to Slack and other channels.
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Push to your SFA/CRM with one click
AI extracts updates from the conversation and proposes them field by field in Salesforce. Reps just review the content and complete the entry with one click.
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Use the analysis for reviews and coaching
Check quantitative data such as talk ratio and speaking speed, and share knowledge through comments and libraries.
Key features
01Visibility — record every customer conversation
- Automatic transcription — AI transcribes carrier calls, web meetings, and in-person meetings
- Auto-generated minutes — meeting minutes generated in a freely configurable format matching your templates
- Carrier call integration — record SoftBank / NTT Docomo / au calls without changing phone numbers or signing new lines (option)
- Mobile / desktop apps — one-tap recording of in-person meetings and PC use
02Efficiency — eliminate SFA data entry
- Salesforce auto-entry — AI proposes updates field by field, applied with one click
- HubSpot integration & chat notifications — integration with HubSpot and notifications to Slack / Microsoft Teams
- amptalk API — an API released in July 2024 that delivers transcripts and summaries to external tools
03Enablement — spread winning talk across the organization
- Sales-skill analysis — quantifies conversations (talk ratio, speaking speed) and surfaces the traits of winning talk
- Tags & reports — auto tags / user tags and per-team reports to see the state of the organization
- Library & comments — share good meetings and give feedback directly on the conversation data
04AI role-play & email automation — support before and after the meeting
- amptalk coach — role-play sales conversations and Q&A drills with AI. Evaluation criteria can be customized to your sales style, and "AI scenario creation" auto-generates role-play prompts via AI chat
- amptalk agent — automated scheduling via calendar integration and follow-up email drafts linked to meeting analysis (beta)
Pricing
Pricing is not disclosed (contact required). No amounts are published on the official site; they are presented through a document request (with price list) or inquiry. The official pricing page discloses the following structure and plans (official wording as of August 19, 2026).
| Item | Details |
|---|---|
| Pricing structure | Initial fee + usage fee (plan price × number of users) + option fees |
| Billing cycle | Annual contract only; 12 months paid up front (no monthly billing listed) |
| Minimum licenses | 10 users |
| analysis Basic plan | Web meeting / IP phone / CRM integrations, minutes and analysis viewing, reports, mobile app, etc. Analysis time: 100 hours/user per month |
| analysis Pro plan | All Basic features + viewing-permission management, IP address restriction, real-time Zoom analysis, etc. |
| Carrier integration option | Connects SoftBank / NTT Docomo / au mobile calls (added to Basic or Pro) |
| coach basic plan | Role-play scenario and scoring-sheet setup, dashboard, etc. Usage time: 3 hours/user per month |
Note that the amptalk analysis product page states, about the mobile-call feature, "about one-third the cost of other IP phone systems, at 6,500 yen per month" (tax treatment not specified). This is the only amount published officially; guide prices for the main plans are not disclosed.
Free plan & trial
There is no free plan. The existence of a free trial is not published on the official site either (as of August 19, 2026). What you can do for free is download introduction materials such as the "amptalk in 5 minutes" deck. In its case study, SoftBank ran a staged PoC (proof of concept) before full rollout, so trial deployments may be possible for large projects — confirm via inquiry.
Japanese language support
Built by a Japanese company for Japanese sales organizations, the product offers Japanese UI and support.
- UI: Japanese. Designed around the Japanese sales environment, including integration with the three domestic mobile carriers
- Input/output: transcribes, summarizes, and analyzes Japanese sales conversations and calls. amptalk coach supports role-play in 57 languages, centered on English, Chinese, Thai, German, and Spanish, so it can train sales teams at overseas locations
- Support: provided in Japanese, with a support-hours page on the official site
Reputation & adoption
Official case studies name major companies with concrete numbers.
(SoftBank)
(SoftBank)
(TOKIUM)
(Levtech)
SoftBank chose amptalk analysis after comparing multiple vendors and is rolling it out company-wide with 1,000 licenses. It cut meeting-minute and Salesforce-entry work by about one hour per rep per day, and uses the accumulated conversation data as the foundation for sales AI such as auto-generated account plans.
In the SoftBank case study, a manager says: "I can now access primary information directly without sitting in on meetings. I can catch up quickly by watching recordings at double speed, and give more precise advice based on the customer's actual words that reports alone would miss."
Other official case studies include Fujitsu (grew its inside-sales organization from 3 to 100 people in three years), Timee (1.5x meeting-conversion rate), PERSOL CAREER (124% call volume), VisasQ (onboarding time cut by 50%), Link and Motivation, Itoki, and Bengo4.com. At the Series A announcement in December 2024, the company stated that "4 of the top 5 companies by market capitalization" had adopted it. In August 2026, deployment of amptalk coach to Nissan Motor's nationwide dealership companies was also announced.
How it differs from other tools
Several Japanese conversation-analysis tools exist, but amptalk differentiates on "coverage that includes carrier mobile calls" and its product family spanning analysis (amptalk analysis) → training (amptalk coach) → email automation (amptalk agent).
| Aspect | amptalk | ailead | JamRoll | Salesken |
|---|---|---|---|---|
| Main use | meeting/call analysis + AI role-play | AI-agent platform for conversation data | automated meeting records | real-time call coaching |
| Channels | carrier calls, web meetings, in-person, IP phone | Zoom / Teams / Meet | in-person, online, phone | mainly calls |
| Carrier mobile calls | SoftBank / Docomo / au supported | not stated | not stated | not stated |
| SFA integration | Salesforce / HubSpot auto-entry | SFA/ATS updates | CRM/SFA entry | CRM integration |
| Training features | separate product amptalk coach (AI role-play) | AI evaluation & coaching | mainly recording & sharing | real-time prompts during calls |
| Pricing | not disclosed (contact required) | not disclosed | 5,000 yen/user/month | not disclosed |
ailead is an agent platform that also covers recruiting-interview conversations and autonomously executes evaluation and task creation. JamRoll is now offered as "Knowledge Work AI Meeting Records," and its published list price of 5,000 yen/user/month contrasts with amptalk. Salesken centers on real-time coaching that shows talk points during calls. Sales Marker uses intent data to find companies that are "looking right now" and win meetings — a different stage of the funnel from amptalk's meeting analysis, so the two are often complementary.
FAQ
Q. How much does it cost?
Pricing is not disclosed; you need to contact the company or request the document with the price list. What is public is the structure (initial fee + plan price × users), annual up-front billing, and the 10-user minimum (as of August 19, 2026).
Q. Is there a free trial?
The official site does not mention a free trial. Downloading the introduction materials is free.
Q. Which tools does it integrate with?
Web meetings: Zoom / Microsoft Teams / Google Meet. IP phones: Zoom Phone / Dialpad. CRM/SFA: Salesforce / HubSpot. Notifications: Slack / Microsoft Teams. The amptalk API for delivering transcripts and summaries to external tools is also available.
Q. Can we keep using our company mobile phones?
With the carrier-integration option, SoftBank / NTT Docomo / au calls can be recorded without new lines or number changes. Calls go out from 090 / 080 / 070 numbers rather than 050, which the company says keeps answer rates from dropping.
Q. What happened to "amptalk assist"?
It was an AI assistant released in beta in February 2024 for operating Salesforce from Slack. As of August 2026, the official site's product lineup consists of analysis / coach / agent, and assist is no longer listed.
Q. Is it secure?
amptalk Inc. holds ISO 27001 (ISMS) and ISO 27017 (cloud security) certifications and publishes an information-security policy and a cloud-service security policy. Details such as recording-retention periods and whether data is used for AI training are not described on the official site, so confirm when adopting.
Company
The provider, amptalk Inc., is a Japanese startup founded in May 2020, based in Shibuya, Tokyo (Shibuya Kyowa Building 8F) with capital of 100 million yen. CEO Ryoma Inose led a sales-enablement rollout for 500 salespeople at a U.S. medical-device maker and holds an MBA from IE Business School in Spain.
The company raised 300 million yen in a pre-Series A in January 2023 and 1 billion yen in a Series A in December 2024 co-led by Global Brain and Angel Bridge, for cumulative funding of 1.4 billion yen. Major shareholders include Scrum Ventures, Genesia Ventures, Mobile Internet Capital, Mizuho Capital, and Mitsubishi UFJ Capital. Beyond its products, the company hosts the sales-enablement conference and media brand "Next Enablers," and in August 2026 announced the publication of CEO Inose's book on AI-era sales — making it a leading player in Japan's sales-enablement space.
The information on this page is based on what is published on the official website as of August 2026. Features and pricing may change; please check the official site for the latest information.
