ACES Meet
: How to use it, features, and the business problems it solves

What is ACES Meet?

ACES Meet is an AI meeting-minutes and sales-call analysis tool developed and provided by ACES, Inc., an AI startup born out of the University of Tokyo's Matsuo Lab. It automatically records and transcribes online meetings and in-person sales conversations, and an AI assistant handles everything from drafting the minutes to summarizing and classifying topics. After a beta release in November 2021, the service officially launched in March 2022 as a "sales AI cloud that brings DX to sales meetings."

The official site now positions the product as a "next-generation AI minutes tool whose AI learns the more you use it." Using a speech recognition model that applies LLM technology, the company reports that the portion of transcripts requiring correction has been reduced by about 40% compared with conventional models, aiming for minutes accurate enough to "share as they are." Starting from sales-call analysis, it broadly covers corporate meeting-data use, from internal meeting minutes to records of job interviews.

The more you use it, the closer it gets to a "company-specific AI"

What transcription tools commonly struggle with are proper nouns — company and product names — and industry jargon. ACES Meet is designed so that the speech recognition model keeps learning through "dictionary registration," steadily reducing misrecognitions. It also holds a patented technology that accumulates and matches the characteristics of each speaker's voice, so speaker identification gets more accurate with continued use. Even in face-to-face meetings where several people share one microphone, it can identify speakers and organize who said what.

As post-processing, filler words and hesitations are removed, expressions are normalized, and punctuation is applied automatically. The practical difference is that you get readable text, not a verbatim record full of "um" and "uh."

From "recording" sales meetings to "analyzing" them

ACES Meet has its roots in sales enablement. The official 2022 release shipped with speaker separation, facial expression analysis, and Salesforce integration, and the company later added sales-analysis features such as talk-ratio and speaking-speed analysis and reaction analysis. At the center of the current feature list is "AI topic extraction," which automatically classifies BANTC information essential for reviewing deals, as well as the structure of the conversation — icebreakers, explanations, Q&A, and closing.

With the Salesforce integration, minutes can be logged to the activity history in one click in sync with opportunity data, cutting reporting effort while keeping data quality high. Sharing top performers' recorded calls via watchlists also turns them into training material for new hires.

How to use

1. Make an inquiry and request a trial

   Request materials or make an inquiry via the official site. It is a B2B service, and a free trial is offered.

2. Connect your meeting environment

   For web conferencing it integrates with Zoom (cloud recording). In-person meetings and sales calls can be recorded with one tap in the smartphone app, and audio/video files recorded on other devices can be uploaded for analysis.

3. Hold your meeting

   Meetings are recorded and transcribed automatically. Speakers are identified even when several people share one microphone.

4. Finish the AI-drafted minutes

   After the meeting, the ACES AI assistant drafts the minutes automatically. You only need to add and edit to complete them.

5. Share and integrate

   Distribute internally and externally via Slack notifications, password-protected external sharing, and logging to the Salesforce activity history.

Key features

Pricing

Pricing is unpublished (contact sales). As of August 19, 2026, the official site has no pricing page or amounts; quotes are provided individually to companies.

The March 2022 launch press release mentioned "no initial fee," but confirm current terms when you inquire.

Free plan / trial

There is no permanent free plan. The official site advertises a "free trial available now," which you can request via the inquiry form along with downloading the service brochure. The trial's duration and feature scope are not published.

Japanese language support

A Japan-born service: UI, minutes, and support are all in Japanese.

• UI: Japanese
• Speech recognition and minutes: designed for Japanese meetings and sales calls; filler removal and normalization target spoken Japanese. Proper nouns and industry terms can be taught via dictionary registration
• Support: a domestic customer success team; security checklists are also supported

Multilingual transcription is not explicitly documented on the official site. If your meetings are mainly in English, confirm support before adopting.

Reputation and adoption

The official site lists customers and case studies including Sky, Persol Process & Technology, Daido Life, Rakus, Sales Marker, and IDOM.

• Ingage Inc. — the sales-call recording rate improved from under 10% to over 95%, and writing minutes went from 15–20 minutes to about 5. Executive officer Takahiro Matsuda and sales manager Mikihiro Katayama appear in the case study, describing reviewing 30 recorded calls a week and using recordings as training material
• Stech&Co. — cut minute-writing effort by 70–80%, preventing knowledge silos so anyone can work with the information
• IDOM Inc. — used it to record and analyze job interviews, raising the offer acceptance rate by 2% in two months
• Sales Marker Inc. — featured as "a tool that eliminates the downsides of individualized sales know-how — indispensable for rapid company growth"

Security and data handling

The items enterprises check during procurement are publicly documented.

• ISO/IEC 27001 (ISMS) certified. In July 2026 the company also obtained ISO/IEC 27017, the ISMS cloud security certification, with ACES Meet in scope
• A DPA (data processing agreement) with OpenAI guarantees that user data is not used to train ChatGPT
• Administrative controls such as IP address restriction, SMS authentication, download permissions, and external-sharing limits
• Audio recorded in the smartphone app is stored temporarily on the device and auto-deleted after 30 days; traffic is always SSL/TLS encrypted and databases are encrypted

How it differs from other tools

Among AI minutes tools, ACES Meet is anchored in "sales-call analysis for sales organizations" and "accuracy that improves through learning."

As a Japan-made, sales-focused call-analysis tool, Jamroll is the most direct comparison. For general transcription that individuals can also use, consider Notta or Otolio; if your meetings are mostly in English, Granola and Fathom are candidates. Unlike general-purpose tools with published pricing, ACES Meet assumes corporate deployment with individual quotes, covering call analysis, CRM integration, and learning features.

FAQ

• Q. How much does it cost?

  Pricing is not published. It is quoted individually to companies via the official site's inquiry form. A free trial is offered.

• Q. Can I use it with web-conferencing tools other than Zoom?

  The official FAQ states that only Zoom (cloud recording) integration is supported, and that support for Google Meet and Microsoft Teams is "in development." Recordings from other tools can still be analyzed by uploading the audio/video files. Confirm the latest status when you inquire.

• Q. Can it be used for in-person meetings and sales calls?

  Yes. An iOS smartphone app was officially released in October 2025, enabling one-tap recording and minute generation for in-person meetings (up to 3 hours of continuous recording; Android planned).

• Q. Will our meeting data be used to train AI?

  ACES has signed a DPA with OpenAI guaranteeing that user data is not used to train ChatGPT. The company-specific dictionary and speaker learning are used only to improve accuracy for your own organization.

• Q. Can it be used outside of sales?

  Yes. The company presents three official use cases — sales meetings, internal/external meetings, and inside-sales calls — and case studies include IDOM, which raised its offer acceptance rate by analyzing job interviews.

Company

The provider is ACES, Inc. (headquarters: Yushima, Bunkyo-ku, Tokyo; founded November 2017; CEO: Koichiro Tamura; capital: 100 million yen). It is an AI startup founded by members from the University of Tokyo's Matsuo Lab, and CEO Tamura holds a PhD in engineering from the University of Tokyo Graduate School of Engineering. The business has two pillars — a DX partner business (hands-on support for corporate AI adoption) and an AI software business — with ACES Meet as the flagship product of the latter. In December 2020 the company announced roughly 320 million yen in funding from IGPI and Deep30 (unlisted).

The information on this page is based on what was published on the official site as of August 2026. Features and pricing are subject to change; please check the official site for the latest information.