Omakase AI
: How to use it, features, and the business problems it solves
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What is Omakase AI?
A platform that turns any website URL into an AI agent serving visitors through a hybrid of voice and chat. It integrates with Shopify to automate everything from product guidance to adding items to the cart mid-conversation, with no development required. From ¥5,980 per month. Built and operated by ZEALS.
Business problems it solves
About "Omakase AI"
What is Omakase AI?
Omakase AI is a customer-facing AI agent built and operated by ZEALS. Enter your website URL and the AI reads the site, then generates an agent that serves visitors through a hybrid of voice and chat. No engineering resources are required.
It launched as a chat-based assistant, but the product has since shifted its center of gravity to voice-led service. The vendor reports that more than 15,000 agents have been built on the platform.
Source: Omakase.ai official site (all screenshots below are from the same source)
Choosing who serves your customers
Each agent is assigned one of the prepared voice characters. Every character has a defined age, tone of voice, and set of industries it suits — one tuned for ecommerce and customer service, another for healthcare and finance, another for SaaS and consulting.
The number of characters you can choose from scales with the plan: four on Arubaito, six on Rookie, ten on Veteran. Enterprise offers eleven or more, plus voice cloning tailored to your brand.
Tone and service style can be adjusted to fit your brand, and higher plans let you assign different agents to different pages.
Connect Shopify and add to cart inside the conversation
Install the Shopify app, sign in, and the integration is done. No engineering help needed.
Once connected, your product catalog and pricing sync continuously in real time, so the agent always advises on current information. There is no need to rebuild training data every time stock or prices change.
The agent can add items to the cart mid-conversation, and the dashboard tracks how much revenue each conversation drove (automatic add-to-cart requires the Veteran plan or above). Its rating on the Shopify app store is 4.6.
How to use it
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Enter your URL
Enter your website URL and the crawler gathers the knowledge needed to serve your customers.
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Test
Try the generated agent for yourself, and fine-tune its knowledge base and persona if needed.
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Deploy
Publish with one click. From there it serves visitors 24/7 while accumulating conversation data.
Key features
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Multi-modal service
Handles voice, chat, visuals, and on-site browsing at once. It understands the context of the page the visitor is on and adapts its guidance in real time.
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Add to cart from conversation
Say what you want and it goes straight into the cart, cutting drop-off on the way to purchase.
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Conversation analytics and conversion tracking
Surfaces what customers are actually asking, with agent-driven conversions tracked in the dashboard.
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Training via knowledge base and custom rules
Feed it product information, FAQs, and documents, and set custom rules. There is no cap on the number of FAQs.
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Customizable widget
Adjust the design, position, and size of the talk button to fit your site.
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Multilingual
The official site is offered in seven languages including Japanese, and the agent serves customers in Japanese too.
Pricing
| Arubaito | Rookie | Veteran | Enterprise | |
|---|---|---|---|---|
| Monthly | ¥5,980 | ¥19,800 | ¥59,800 | Contact us |
| Conversations | up to 50 | up to 300 | up to 1,000 | 1,001+ |
| Products | up to 10 | up to 100 | up to 500 | 501+ |
| Agent types | 1 | up to 2 | up to 3 | 4+ |
| Voice characters | up to 4 | up to 6 | up to 10 | 11+ |
| Support | Email, phone | Email, phone, meetings | Custom | |
| Lead management | — | — | Yes | Yes |
| Shopify auto add-to-cart | — | — | Yes | Yes |
Every plan comes with a one-week free trial, and annual billing is 20% cheaper.
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