Intercom Fin AI
: How to use it, features, and the business problems it solves

How to Use

1. Create an account and log in

   Create an account on the official Intercom site and log in.

2. Enable Fin AI Agent

   Enable "Fin AI Agent" from the dashboard. Setup completes in under an hour.

3. Connect your support content

   Connect your existing support content, such as help centers and FAQs, to Fin.

4. Configure channels

   Configure the channels Fin will handle, such as email, live chat, SMS, and social media.

5. Customize the tone and answer length

   Customize the tone and answer length of Fin's responses so it matches your brand.

6. Go live and monitor

   Put Fin into production and monitor its performance and resolution rate.

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Features

• Multilingual support

  Supports over 45 languages, enabling global customer support.

• Fin AI Engine™

  Refines queries, optimizes responses, and verifies quality to provide highly accurate answers.

• Channel integration

  Supports handling across multiple channels, including email, live chat, SMS, and social media.

• Escalation to human agents

  Complex inquiries and specific topics are automatically escalated to human agents.

• Customizable responses

  Customize Fin's responses to match your brand's tone and style.

• AI Copilot

  An AI assistant for support agents that instantly suggests answers from past conversation history and the knowledge base.

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Pricing