Fathom
: How to use it, features, and the business problems it solves

How to Use

1. Create an account

   Create an account at fathom.ai and install the browser extension or app. You can start immediately on the free plan.

2. Connect your meeting tools

   Integrate with Zoom, Google Meet, or Microsoft Teams. Choose between bot-based recording or bot-free capture.

3. Record and transcribe meetings

   Once your meeting starts, Fathom automatically begins recording and transcribing. Participants can stay focused on the conversation.

4. Receive summaries and action items

   When the meeting ends, summaries, action items, and highlight clips are auto-generated and ready to review and share.

5. Search, integrate, and coach

   Use "Ask Fathom" to query past meetings with AI, sync deal info automatically to Salesforce or HubSpot, and review performance with AI scorecards.

Features

• Automatic recording, transcription, and summarization

  Records Zoom, Meet, and Teams meetings automatically, generating summaries immediately after the meeting ends.

• Bot and bot-free recording

  Choose whether to have a bot join the meeting or record without one.

• Automatic action item extraction

  Automatically pulls out to-dos and decisions from the meeting and organizes them into a list.

• Highlight clips

  Clips key moments from the meeting for easy sharing.

• Ask Fathom (AI chat)

  Query across all your past meetings and get cited answers from the AI.

• CRM integration and deal coaching (higher plans)

  Auto-syncs deal information to Salesforce, HubSpot, and others. AI scorecards and coaching metrics support sales review and development.

• Multilingual transcription

  Transcribes in many languages including English, and works with Japanese-language meetings.

Pricing

Pricing as of June 2026, in USD. Exchange rates may affect local currency equivalents. Check the official pricing page for the latest.

※ Unlimited recording, transcription, and summarization even on the free plan is a standout feature. Advanced AI features and team/sales tools are on paid plans.

Pros & Cons

Pros

• Unlimited recording, transcription, and summarization on the free plan
• Summaries and action items auto-generated immediately after the meeting
• Choice of bot or bot-free recording adapts to different contexts
• Strong sales use case with Salesforce/HubSpot integration and AI scorecards

Cons

• UI is primarily in English; no Japanese interface
• CRM integration and coaching features require a higher-tier plan
• Some features like advanced summaries and vocabulary are paid-only

Reviews & Reputation

• "Unlimited recording and transcription for free is shocking" and "summaries arrive right after the meeting so follow-up is faster" — widely praised among sales and customer success teams.
• "Salesforce integration eliminated manual note entry" and "AI scorecards make deal review easy" appear frequently.
• Common caveat for Japanese teams: "the UI is English-only."

FAQ

Q. Is Fathom free to use?

Yes. The free plan includes unlimited recording, transcription, summaries, and clips. Advanced AI summaries, automatic action items, and CRM integration are on paid plans.

Q. Is Japanese supported?

The UI is primarily English, but transcription supports multiple languages including Japanese. A Japanese UI is not currently available.

Q. Which meeting tools are supported?

Zoom, Google Meet, and Microsoft Teams. Both bot-based and bot-free recording are available.

Q. Is it good for sales use cases?

Yes. Automatic CRM sync (Salesforce, HubSpot, etc.) and AI scorecards for deal coaching make it well-suited for sales and customer success teams.

Fathom vs. Granola and Other AI Meeting Tools

For more detailed comparisons, see the pages for related services.