What is Chat Plus?

A Japanese chatbot service that automates customer engagement and support via chat. Easy to embed on websites, with no-code management of Q&A setup, conversation branching, and live chat handoff. Supports multiple channels including LINE, Facebook, and LINE Business, with strong Japanese-language customer support.

Business problems it solves

【Customer Support】
- Chatbot Response Script Creation
  、
- Automated FAQ Generation

About "Chat Plus"

How to Use

Create an account and log in

Create an account on the official site and log in to the dashboard.
Install the chat widget

Embed the provided JavaScript tag on your website to install the chat widget.
Create scenarios

From the admin panel, create chat scenarios that respond to visitor actions and inquiry types.
Set up the AI chatbot (higher-tier plans)

On the AI Light plan and above, configure a free-text AI chatbot to handle open-ended inquiries.
Integrate with external tools

Configure integrations with Salesforce, LINE, Slack, and other external tools to improve operational efficiency.
Operate and analyze

Analyze chat history and visitor behavior data to improve response quality and streamline operations.

Features

Live chat support

Operators can handle real-time chat conversations.
Scenario-based chatbot

Provides automated responses based on pre-configured scenarios.
Free-text AI chatbot

The AI provides appropriate responses to users' open-ended input (AI Light plan and above).
Generative AI integration

Integrates with generative AI services such as OpenAI and Claude for flexible, intelligent responses (AI Chatbot plan).
Multi-language support

Supports chat conversations in multiple languages.
External tool integrations

Integrates with Salesforce, LINE, Slack, CRM systems, MA tools, and more.
Rich template library

Provides templates tailored to various industries and business types for rapid deployment.
Detailed analytics

Analyzes chat history and visitor behavior data to support operational improvements.

Pricing

	Minimum	Business Light	Premium	AI Light	Auto AI	AI Chatbot
Monthly price	¥1,650	¥10,780	¥30,800	¥55,000	¥88,000	¥165,000
Initial fee	¥0	¥0	¥0	¥0	¥0	¥0
Accounts	1	2	5	5	5	5
Sites	1	2	5	5	5	5
Scenario chatbot	No	Yes	Yes	Yes	Yes	Yes
Free-text AI chatbot	No	No	No	Yes	Yes	Yes
Generative AI integration	No	No	No	No	No	Yes
External tool integration	No	Yes	Yes	Yes	Yes	Yes
Multi-language support	No	Yes	Yes	Yes	Yes	Yes
Detailed analytics	No	No	Yes	Yes	Yes	Yes

Frequently compared services

Chatbase

A platform for building and running custom AI agents trained on your own data. Enables support automation, revenue growth, and multi-channel integration — all operable without code.

# AI Chatbot

RICOH Chatbot Service

A enterprise chatbot service combining scenario-based and AI-driven hybrid design to improve operational efficiency and customer support simultaneously. Provides end-to-end assistance from implementation to ongoing operation.

# AI Chatbot# Japanese Supported

Support Chatbot

A Japanese AI chatbot service specialized for customer support. Features automated FAQ-based responses, smooth escalation to live agents, and chat log analytics. Widely deployed by Japanese businesses, with support for multiple channels including websites and LINE.

# AI Chatbot# Japanese Supported

Omakase AI

A platform that automatically creates a custom AI assistant tailored to your own service just by entering a URL. It enables instant automation of customer support and FAQ handling with no engineering required.

# AI Chatbot# No-Code Automation

Intercom Fin AI

A customer support automation platform built around Intercom's AI agent 'Fin.' Fin learns from your knowledge base and help center to automatically respond to inquiries across chat, email, and social channels. Unresolved conversations are seamlessly handed off to human support agents, with a unified interface managing AI-human collaboration.

# AI Chatbot# Voicebot# Operational Efficiency

Articles featuring Chat Plus

[2026 Edition] 6 AI Tools to Streamline Customer Support | Automating FAQ Creation, Call Center Digitization, and VOC Analysis

A curated selection of AI tools that elevate customer support — from auto-generating FAQs and fully automating inquiry responses to analyzing the voice of the customer. Includes practical use cases and tips for getting started.

Chat Plus: How to use it, features, and the business problems it solves