Chatbase
: How to use it, features, and the business problems it solves
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What is Chatbase?
A CX (customer experience) platform for building no-code AI agents from your own data that automate support, sales, and product guidance across chat, email, and voice. You can choose models from OpenAI/Anthropic/Gemini and more, and it includes a helpdesk for human handoff.
Business problems it solves
About "Chatbase"
What is Chatbase
Chatbase is a CX (customer experience) platform that lets you build no-code AI agents from your own data and automate support across chat, email, and voice. Under the banner "The leading AI agent for CX," it has evolved from its old positioning as a "chatbot builder trained on your site's data" into an AI-agent platform that handles everything from inquiries to sales and product guidance. It is used by over 10,000 businesses worldwide.
Chatbase has been redefined from a mere Q&A widget into an "AI agent for CX." You operate agents through a Build → Test → Deploy → Optimize lifecycle, with a helpdesk (human handoff), voice/telephony, and outbound campaigns. You can choose models from multiple providers such as OpenAI, Anthropic, Gemini, and DeepSeek (available models vary by plan).
How to use
Connect data, design procedures, and deploy across channels.
Connect data
Train it, no code, on sites, documents, tickets, and more.
Design procedures & actions
Set response steps with "Procedures" and operations like order lookups with Actions.
Test & deploy
Verify in the Playground and deploy to web widget, email, and voice.
Analyze & improve
Watch resolution rates and topic/sentiment analysis to keep improving.
The free plan allows 1 agent and 50 messages per month (agents are deleted after 14 days of inactivity). Each self-serve plan includes 1 agent; extras are an add-on.
Key features
01AI-agent building
Build support (chat/email/phone/Slack), sales, and product-guidance agents with no code. It runs plain-language "Procedures" step by step, and you can embed Actions such as order lookups, invoice retrieval, and inventory checks.
02Deployment, helpdesk, and voice
Deploy to a website chat widget, Meta apps/Slack, email, and voice/telephony. It supports a helpdesk where AI and humans share the same conversation (human handoff), concurrent calls, outbound campaigns, and API integration (Standard and up).
03Analytics and security
Provides resolution rates, escalations, and topic/sentiment/trend analysis (advanced analytics on Pro). It is GDPR, SOC 2 Type II, and HIPAA compliant, and data is not used to train models. Enterprise adds SSO, white-labeling, audit logs, and zero data retention.
Pricing
You can start for free. The figures below are the monthly price when billed annually (monthly billing is higher), and plans differ by message credits, number of agents, and more.
| Plan | Monthly (billed yearly) | Messages/mo | Training size | Main content |
|---|---|---|---|---|
| Free | $0 | 50 | 1 MB | Limited models, 1 agent |
| Hobby | $32 | 700 | 10 MB | Advanced models, integrations, basic analytics |
| Standard (popular) | $120 | 4,000 | 20 MB | Helpdesk, voice/telephony, API |
| Pro | $400 | 15,000 | 40 MB | Advanced analytics, tickets as a source |
Each plan includes 1 agent; extras are $300/agent per year. Extra message credits are $40 per 1,000, and removing the branding is $1,188/year. Enterprise is by inquiry (SSO, audit logs, SLAs, etc.). Prices are in USD and subject to change; check the official site for the latest (as of August 2026).
How it differs from other AI chatbots / agents
Chatbase stands out by building CX AI agents from your own data with no code and running everything from chat to email and voice on one platform. Compared with tools focused on deep human support for the Japanese market, it differs in the freedom of model choice and global integrations.
| Aspect | Chatbase | Chat Plus | Support Chatbot |
|---|---|---|---|
| Focus | CX AI-agent platform | Scenario + generative AI + human (Japan) | Japanese enterprise AI chatbot |
| Models | Choose from multiple providers | Proprietary AI + OpenAI/Claude/Gemini | In-house NLP + generative AI |
| Channels | Chat/email/voice | Chat-centric, human support | Web/LINE, human handoff |
Chat Plus, which runs scenarios and human support as one for a Japanese audience, and Support Chatbot, aimed at enterprises, make good points of comparison. If you want to mix and match models while automating from chat to voice, Chatbase is a strong option.
To weigh overseas and Japanese products on both Japanese-language support and pricing, see Customer Support AI Tools Compared: 8 Products.
The information on this page is based on the official site as of August 2026. Please check the official site for the latest specifications and pricing.
![Customer Support AI Tools Compared: 8 Products [2026] | Pricing, Automation Scope, and How to Choose](/_next/image?url=%2Fimages%2Farticles%2Fai-customer-support-tools-comparison.png&w=3840&q=75 "Customer Support AI Tools Compared: 8 Products [2026] | Pricing, Automation Scope, and How to Choose")