Support Chatbot
: How to use it, features, and the business problems it solves
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What is Support Chatbot?
User Local, Inc.'s (TSE Prime) enterprise AI chatbot build-and-operate service. It combines an in-house NLP engine that is robust to wording variations with generative-AI-powered Q&A auto-generation and document search (RAG-like) to automate customer support and internal inquiries. A dedicated team's support is included in the fee, with go-live in as little as one month and support for the government's LGWAN network.
Business problems it solves
About "Support Chatbot"
What is Support Chatbot
Support Chatbot is an enterprise AI chatbot build-and-operate service from User Local, Inc. (listed on the TSE Prime Market). It uses AI to automate responses to customer inquiries (customer support) and to internal inquiries from employees. Its hallmark is a self-developed natural language processing engine that absorbs wording variations, combined with generative-AI-powered Q&A auto-generation and document search, and you can receive build/operation support from a dedicated team within the fee.
A hybrid of an "in-house engine" and "generative AI"
Support Chatbot's hallmark is combining an in-house NLP engine that is robust to wording variations with generative AI. It answers prepared FAQs correctly even when phrasing differs, while also using generative AI to search internal documents to compose answers or to auto-generate Q&A. It works for both customer support and internal help desks.
Features
01Answering
- Click-based / free-word search — answers whether users click or type
- Dictionary (wording variations, internal terms) — absorbs differences in phrasing
- Generative-AI auto-response & live chat handoff — escalates hard questions to a human
02Getting smarter
- Q&A auto-generation — generative AI drafts answer candidates
- Document search — full-text search of PDF/Word to answer (RAG-like)
- QA auto-classification (BERT) — automatically organizes inquiries
03Connecting & analyzing
- LINE / website deployment — place it at customer touchpoints
- Forms, ID linkage, API — accept input or link with member data
- Multilingual & analytics reports — auto-translation, inquiry-trend analysis
How to use
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Inquire and get started
Contact the provider and decide the use case (customer support / internal inquiries).
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Register FAQs and documents
Register common questions and internal documents. Generative AI can assist in creating Q&A.
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Deploy
Place the chatbot on your website or a chat surface (e.g., LINE).
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Operate and improve
Improve based on analytics reports. A dedicated team's support is included in the fee.
Pricing
Pricing is setup fee + monthly fee only (no usage-based billing), and specific amounts are undisclosed and require an inquiry. Build/operation support from a dedicated team is included, and contracts renew every 6 months (as of August 2026).
Adoption
It is used by companies and public institutions across many industries, including the Ministry of Health, Labour and Welfare, Tokyu Hands, JTB, Fuji TV, LIXIL and Yoshinoya. Results include answer rates of 99%+ and go-live in as little as one month, and since 2022 it has supported LGWAN (the government's comprehensive administrative network).
How it differs from other chatbots
Chatbots split into "scenario-based," "search-based," "generative-AI-based" and other approaches. Support Chatbot's distinction is a hybrid of an in-house engine and generative AI, with build/operation support included in the fee — an easy path to adoption.
| Aspect | Support Chatbot | General AI bots | Search-based (Helpfeel, etc.) |
|---|---|---|---|
| AI | In-house NLP + generative AI | Depends on the tool | Intent-prediction search |
| Operation | Dedicated support in the fee | Mostly self-operated | Tuning the search |
| Strength | Government support; fast rollout | Simplicity | Pinpoint accuracy |
For the same inquiry automation, see RICOH Chatbot Service or ChatPlus, the add-on Intercom Fin AI, and search-based Helpfeel. For companies that want to combine an in-house engine with generative AI and also hand off operation, Support Chatbot is a strong choice.
If you would rather narrow candidates by type — self-service, conversation handling, or analysis — Customer Support AI Tools Compared: 8 Products is a useful starting point.
The information on this page is based on content published on the official website as of August 2026. Please check the official website for the latest specifications and pricing.
![Customer Support AI Tools Compared: 8 Products [2026] | Pricing, Automation Scope, and How to Choose](/_next/image?url=%2Fimages%2Farticles%2Fai-customer-support-tools-comparison.png&w=3840&q=75 "Customer Support AI Tools Compared: 8 Products [2026] | Pricing, Automation Scope, and How to Choose")