Support Chatbot
: How to use it, features, and the business problems it solves

How to Use

1. Create an account and log in

   Create an account on the official website and log in to the admin panel.

2. Prepare your Q&A data

   Use department- or use-case-specific templates to build your FAQ-style Q&A dataset.

3. Build the chatbot

   Set up the initial chatbot with support from a dedicated team.

4. Configure scenarios and customize

   Define conversation scenarios and customize the design and response content as needed.

5. Go live

   Deploy the chatbot on your website or internal portal and begin operations.

6. Ongoing improvement and support

   Continue refining the chatbot with ongoing support from a dedicated team after launch.

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Features

• High-accuracy AI responses

  Proprietary AI achieves an average response accuracy rate of 95%.

• Click-based and free-text search

  Supports both option-selection (click) and free-text input formats.

• Live chat escalation

  Inquiries the chatbot cannot handle are escalated seamlessly to a human agent.

• Multilingual support

  Automatic translation into 100+ languages enables global customer support.

• External service integrations

  Integrates with a variety of platforms including Slack, Microsoft Teams, LINE, and Facebook Messenger.

• ChatGPT integration

  Enables automated Q&A generation, document search, and GPT-mode auto-responses powered by ChatGPT.

• FAQ page creation

  Build FAQ pages linked to the chatbot, all manageable from a single admin interface.

• Analytics and reporting

  Visualizes chatbot usage and pain points to support continuous improvement.

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Pricing