RICOH Chatbot Service
: How to use it, features, and the business problems it solves

How to Use

1. Create an account and log in

   Create an account on the official site and log in to the dashboard.

2. Prepare your Q&A data

   Create question-and-answer pairs in Excel format, using industry-specific templates to organize them efficiently.

3. Import the data

   Upload your Excel file from the admin panel to train the chatbot.

4. Deploy the chatbot

   Publish the chatbot by embedding the provided tag into your website or internal portal.

5. Operate and improve

   Analyze user question trends and satisfaction in the admin panel, and update your Q&A content regularly to improve accuracy.

6. Take advantage of support

   Dedicated support staff assist you from implementation through operation.

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Features

• Easy implementation and operation

  Just upload Q&A data created in Excel to build a chatbot, no specialized knowledge required.

• Handling of spelling variations and synonyms

  Ricoh's proprietary language recognition technology automatically recognizes variations and synonyms in user input to provide appropriate answers.

• Graphical admin panel

  Visualize user inquiry trends and satisfaction to identify areas for improvement.

• Integration with a variety of platforms

  Integrate with various tools such as kintone, Microsoft Teams, and LINE WORKS.

• Handover to live chat

  Smoothly switch from the chatbot to a human agent when needed.

• Multilingual support

  Supports languages other than Japanese, enabling global use.

• Industry-specific templates

  Use Q&A templates tailored to specific industries such as manufacturing, healthcare, and education.

• Security and privacy considerations

  User input data is not used to train generative AI, protecting privacy.

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Pricing